Refund policy

At Ageless by Nikki, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help—while maintaining the highest hygiene standards for skincare products.

✅ Return Eligibility
We gladly accept returns and exchanges under the following conditions:

A return request must be made within 3 days of receiving your order.

Items must be:

Unopened

Unused

In their original packaging and condition

Opened, used, or damaged items cannot be returned or exchanged for safety and hygiene reasons.

🔁 Exchanges
We offer exchanges if the item meets the return eligibility criteria. If you’d prefer an exchange rather than a refund, simply let us know when you contact us.

🚚 Return Shipping
Customers are responsible for covering the return shipping cost.

We recommend using a trackable shipping method to ensure safe delivery of your return.

💬 How to Initiate a Return or Exchange
To start a return or exchange, please email us with the following:

Your full name

Order number

Reason for the return or exchange

Clear photos of the product (if applicable)

We will respond within 24–48 hours with the next steps and return instructions.

💳 Refunds
Once we receive and inspect your return, we will notify you about the status of your refund. If approved:

Refunds will be processed to the original payment method used at checkout.

Processing time may vary depending on your payment provider.

🚫 Non-Returnable Items
For health and safety reasons, we do not accept returns on:

Opened or used skincare products

Items marked as final sale

📌 Additional Notes
Returned products must arrive in acceptable condition for a refund or exchange to be issued.

Ageless by Nikki reserves the right to deny returns that do not meet our policy criteria.

If you have any questions, feel free to reach out to us. We're here to ensure you have the best possible experience with our brand.